Client Charter

At Askapsych, we are committed to providing safe, respectful, and high-quality psychological care. This charter outlines what you can expect from our service, your rights as a client, and how we work together in the therapeutic process.

What you can expect

As your psychologist, you can expect:

To be treated with respect, dignity, and professionalism
A safe, supportive, and confidential environment
Care that is culturally responsive and respectful of your background and identity
Clear information about services, treatment options, and fees
Evidence-based psychological care tailored to your needs
A collaborative approach to goal setting and therapy
Transparency regarding confidentiality and its limits

Your rights

You have the right to:

Be treated with respect and without discrimination
Be involved in decisions about your care
Ask questions and receive clear information
Provide or withdraw consent at any time
Access information about your care where appropriate
Receive ethical, professional, and high-quality services

Your role

To support the therapeutic process, you are encouraged to:

Provide accurate and relevant information
Attend sessions as scheduled or provide appropriate notice
Engage in therapy to the best of your ability
Treat your psychologist and staff with respect
Provide feedback where appropriate

Privacy and confidentiality

Your personal information is managed in accordance with Australian privacy legislation and professional standards. Information is kept confidential and securely stored.

There are circumstances where confidentiality may be limited, including:

Risk of serious harm to yourself or others
Legal obligations (e.g., court orders or mandatory reporting)
Where possible, this will be discussed with you.

Feedback and complaints

If you have any concerns about your care, you are encouraged to discuss them directly with your psychologist. We will aim to resolve any concerns in a respectful and timely manner.

If concerns remain unresolved, you may contact:

Aska Karem Hassan
Phone: 0403 072 752
Email: aska@askapsychology.com.au

You may also contact the Australian Health Practitioner Regulation Agency (AHPRA):
Phone: 1300 419 495
Website: www.ahpra.gov.au

Our commitment

Askapsych is committed to providing ethical, respectful, and client-centred care in accordance with the Psychology Board of Australia Code of Conduct.