Privacy Policy

At Askapsych, your privacy is important. We are committed to protecting your personal and health information and managing it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect 

We may collect personal information necessary to provide psychological services, including:

• Name, date of birth, and contact details
• Health and psychological information
• Clinical records, including session notes and reports
• Payment and billing information
• 
  

How we collect information:

Information may be collected through:

• Intake forms and assessments
• Therapy sessions
• Referrals from other health professionals
• Email, phone, and telehealth communication

Purpose of collection:

Your information is collected for the purpose of:

• Providing psychological assessment and treatment
• Monitoring progress and supporting clinical care
• Communicating with relevant professionals, with your consent
• Meeting legal, ethical, and professional obligations

Confidentiality and disclosure:

Your information is treated as confidential and will not be disclosed without your consent, except in the following circumstances:

• Where disclosure is required or authorised by law
• Where there is a risk of serious harm to you or another person
• Where appropriate, this will be discussed with you.

Storage and security:

• Reasonable steps are taken to protect your information from misuse, loss, and unauthorised access, including:
• Secure electronic storage systems
• Restricted access to authorised personnel
• Safeguards to reduce unauthorised access or disclosure

Access to your information

You may request access to your personal information and request corrections where appropriate. Access may be subject to legal exceptions.

Online communication

If you communicate with us via email or telehealth:

Reasonable steps are taken to ensure security

However, electronic communication carries some inherent risks

Complaints

If you have concerns about how your information is handled, please contact Askapsych directly.

If your concerns are not resolved, you may contact:

Office of the Australian Information Commissioner (OAIC)

Australian Health Practitioner Regulation Agency (AHPRA)

Contact

For any privacy-related enquiries, please contact:

Aska Karem Hassan 

Phone: 0403 072 752

Email: aska@askapsychology.com.au

Our commitment

Askapsych is committed to protecting your privacy and providing safe, ethical, and professional care.